REFUNDS AND CANCELLATION POLICY
We thank you and appreciate your purchase with us. Please read the policy, conditions and process carefully as they will give you important information and guidelines about your rights and obligations as our User including Patrons and Subscribers, concerning any purchase you make through us. The policy concerning the returns and refund requests, shall be following the clauses as set forth:
1. RETURN REQUESTS
Upon your purchase of the subscription through the Company’s Platform for being a Patron/Subscriber, you do not have the right to place a return request or process a return request on the Platform under any circumstances whatsoever. However, the Platform allows refund on in the exceptional circumstance if, at all a user by mistake to pays the subscription fees twice, then user has the option to either allocate the extra subscription to any other user of the user’s choice or to claim a refund can. The Users can claim the refund requests by emailing to [email protected] The Company upon receiving a return request products from you, will ask you to share the pictures or videos of the extra amount of subscription paid or receipts clearly showing the extra amount with the customer care of the Company. Only upon satisfaction of the Company’s customer care that the user has made any subscription payment twice, your refund request shall be approved, the Company shall process a full refund for the extra subscription.
2. PROCESSING OF REFUND
Refunds shall be provided only in the cases where the user has made the payment for the subscription fees twice and after the satisfaction of the customer care of the Company. Refunds are done within T+7 working days and the amount shall be credited by the same mode of payment as it was received. You also have an option to request the payment to be transferred into your bank account. You will be refunded in the currency you were charged in. If this is not your native currency, your bank may charge exchange fees, or a change in the exchange rate may have resulted in a difference in the amount refunded compared to the amount you originally paid (in your native currency). It is solely your responsibility if you have to pay any fees or bear any losses in this process.
All Refund requests shall be made by you by contacting to the technical team support available on the Platform, which will be the official mode of communication with our Platform and the Company. The Company shall waive all other means of communication made. All Refunds shall be made only on the basis and upon investigation by us on following such guidelines. The Refund shall be completed between Fifteen (15) to Thirty (30) days from the date of refund request made by the User and the money shall be transferred to the original source of payment of the User.
As a User, you do not have the right to cancel your subscription upon placing the same.
The Company at its sole discretion may cancel subscription without any refund(s):
a. if it suspects a User has undertaken a fraudulent transaction, or
c. in case of unavailability of a service, or
d. for any reason outside the control of the Company including causes for delivery of services.
e. if the Company does not want to do business with the User
The Company maintains a negative list of all fraudulent transactions and non-complying Users and reserve the right to deny access to such Users at any time or cancel any subscriptions of them in future.
Periyar TBI Building, First Floor, Room No: 211, Periyar Nagar, Vallam,Thanjavur - 613403 Tamilnadu, India.
+91 8438453300 (WhatsApp Only)